Frequently Asked Questions
For your convenience, our most common customer questions are answered right here.
Do I need to separate my white, colored, and delicate laundry items?
There is no need to separate your colors and whites we will do that for you. You should, however, be sure that your socks are not balled up, and that there aren’t clothes inside of clothes, such as two shirts that you took off together, or shorts and sweats that came off together. These oversights will prevent your clothes from getting their cleanest.
How much will my wash & fold laundry weigh?
Wash & fold laundry is charged by the pound (and weighed when it's clean and dry!). Here are some typical assortments to help you size up your laundry:
- 2 pairs of jeans
- 2 long-sleeve shirts
- 5 t-shirts
- 1 cotton sweater/sweat shirt
- 7 pairs of undergarments
- 7 pairs of socks
- 1 towel
- 1 set of sheets
- 4 pairs of jeans
- 1 pair of shorts
- 4 long-sleeve shirts
- 10 t-shirts
- 3 cotton sweaters/sweat shirts
- 14 pairs of undergarments
- 14 pairs of socks
- 3 towels
- 1 set of sheets
- 8 pairs of jeans
- 2 pairs of shorts
- 8 long-sleeve shirts
- 20 t-shirts
- 4 cotton sweaters/sweat shirts
- 28 pairs of undergarments
- 28 pairs of socks
- 6 towels
- 2 sets of sheets
- 1-3x5' throw-rug
What are your prices?
To see our price list click here.
Is there a minimum charge?
Yes. A minimum charge applies for wash & fold laundry ($24.99) and dry cleaning/dress shirt laundry (24.99, waived if accompanied by wash and fold laundry). This helps us launder efficiently - and makes it easy to add a few incidental dry cleaning items/dress shirts to your wash & fold laundry pickup! Please bag these separately.
What days do you pickup & deliver in my area?
To see your available service days, click here, and then enter your ZIP code. Your weekly service days will be listed at the top of the page. (Don't worry if you're not ready to get started right away -- you can always get back to our "Home" page or the other information pages. After each pickup, your delivery will take place on the next service day in your area.
Do I have to be home for pickups and deliveries?
No. Most of our customers leave their items near their front doors where our drivers can find them. Or, you can tell us if you'll leave your laundry in a special place (at the back door, etc.) and we'll leave your laundry in the same spot. At your direction, we'll only deliver if someone answers the door. Don't forget to leave us your gate code if you have one!
Where do I get Clean City Laundry bags for my first pickup?
Use plastic trash bags or pillow cases. Don't forget to label them "Wash & Fold" or "Dry Cleaning/Dress Shirts". You'll receive our color-coded Clean City Laundry bags with your first delivery – making it easy to keep your wash & fold laundry and dry cleaning/dress shirts separate.
Do you pickup and deliver on holidays?
Our service holidays (no pickups or deliveries) are: New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day. If your delivery or regular weekly pickup falls on one of these days, we'll be there the following business day (even if that's not a normal service day in your area).
What are my payment options?
Clean City Laundry accepts Visa and MasterCard credit/debit cards that you give us when you schedule your first pickup. You will not need to re-enter your credit card for future pickups – card numbers are encrypted and securely stored at industry-leading Authorize.Net (not on our servers and we can only access the last four digits).
Do you offer gift certificates?
Yes! Click here for more information on the perfect gift of crisp, clean laundry and effortless dry cleaning – with the ease of our speedy pickup & delivery service!
What about sweaters, delicates?
We will wash any item with special instructions. If you like your delicates hung or not heat dried just let us know.
Will my clothes be mixed in with other people’s clothes?
No, never, won’t happen. We wash, dry and fold each clients clothing separately. So you don’t have to worry about your garments mingling with the dirty neighbors garments.
What kind of detergent do you use?
All of our orders are done with a commercial strength name brand detergent, fabric softener and dryer sheets. We also use an oxi-bleach (non-chlorinated so it wont fade colors) to give your clothing the extra brightening you deserve.
Can I drop off bedding as well or just clothing?
Sheets, towels and pillowcases are charged on our regular per pound plan. Comforters are priced differently.
Another question? Please contact us.